Murder, “lessons learned”, and Service Level Agreements

“We really look at the service delivery with the case. Was there anything we can learn about what happened? It’s not necessary to see what went wrong, but how were services delivered. Is there something we can learn?” said Sharon Gilbert, deputy director for field operations at Children’s Administration, which is part of DSHS.

No, let’s not.

Let’s not view the horrific murder of two children as a SLA problem with a contracted vendor. Too much blood has been spilled to take such a bloodless view of “lessons learned” about “service deliveries”.