We have offered free accounts to small nonprofits and schools/universities from the very beginning of Kerika’s existence, but this was always on an ad hoc basis: someone would occasionally ask us for a free account for their school or nonprofit team, and we would agree.
Looking back, we found that we agreed to almost 99% of all the requests that ever came to us: the only situations where we turned someone down were
- When we couldn’t figure out what the nonprofit was doing, or even whether it really existed. (Having a domain for your school/nonprofit really helps, even if it is not in English.)
- When the school was for-profit, (We dodn’t see why we should subsidize for-profit organizations.)
- When the organization was essentially a governmental entity that was getting funded through public money in a normal way.
With these caveats aside, we have tried to be very generous and helpful for small organizations that are doing philanthropic work, or are schools.
But our old process for dealing with these requests was really haphazard, and when we implemented our new billing system and improved account management features, we also made it easier for us to grant nonprofit status to a much larger group of organizations, providing they are small teams.
Our new process makes everything much easier for schools and nonprofits: we are whitelisting entire domains so that everyone from that domain who signs up automatically gets a free Academic & Nonprofit Account.
This means that only person ever needs to make a request on behalf of a school or university: if that gets approved, we will approve it for everyone from that school/university.
With a free Academic/Nonprofit Account you can have up to 10 people working on boards owned by that account: it doesn’t matter how many boards you have, or how big these boards are.
If you need more than 10 people, you will need to sign up for a Professional Account, which is $7 per user, per month (normally billed annually, as $84 per user).
Here’s a partial list of schools and universities we have already whitelisted for free service:
- Adler Graduate Professional School, adler.ca
- American Quality Leadership & Educational Management, aqlem.com
- Arizona State University, asu.edu
- Austin Community College, austincc.edu
- Australian Pacific College, apc.edu.au
- Bethlehem University, Palestine, bethlehem.edu
- Boston University, bu.edu
- California State University, Fullerton, csu.fullerton.edu
- Campbell University, campbell.edu
- Carnegie Mellon University, cmu.edu
- Catholic Education Diocese of Wagga Wagga, Australia, ww.catholic.edu.au
- Clemson University, clemson.edu
- Cochise College, cochise.edu
- Coconino Community College, coconino.edu
- College Euroamericano, Monterrey, colegioeuro.edu.mx
- College La Grange du Bois, Savigny Le Temple, clg-la-grange-du-bois-savigny-le-temple.fr
- Colorado State University, colostate.edu
- Cornell University, cornell.edu
- Crefito-3, Sao Paulo, crefito3.org.br
- Drew, drew.edu
- Duke University, duke.edu
- Edmonds Community College, edcc.edu
- Escuela de Educacion Secundaria Tecnica No. 5 de San Martin, Argentina, galileo.edu.ar
- Everett Community College, everettcc.edu
- Faciplac, Brasilia, faciplac.edu.br
- Fundacion de Estudios Superiores Universitarios, Medellin, fesu.edu.co
- George Fox University, georgefox.edu
- Humboldt State University, humboldt.edu
- ICDL Colombia, icdlcolombia.org
- Iḷisaġvik College, ilisagvik.edu
- Indiana University, iu.edu
- Institucion Universitaria Colegio Mayor del Cauca, Colombia, unimayor.edu.co
- Instituto Potosino de Investigacion Cientifica y Technologica, Mexico, ipicyt.edu.mx
- Instituto Superior de Ciências Económicas e Empresariais, Cape Verde, iscee.edu.cv
- Instituto Superior de Formacion Docente Salome Urena, Dominican Republic, isfodosu.edu.do
- Iowa State University, iastate.edu
- Kalamazoo Valley Community College, kvcc.edu
- Kirtland Community College, kirtland.edu
- Kuruwi, Cabo San Lucas, kuruwi.edu.mx
- Lane Community College, lanecc.edu
- Macquarie University, mq.edu.au
- Maricopa Community Colleges, maricopa.edu
- Michigan Tech University, mtu.edu
- Mid Michigan College, midmich.edu
- Milwaukee Area Technical College, matc.edu
- Mount Holyoke College, mtholyoke.edu
- Mount Wachusett Community College, mwcc.edu
- Mundo Sin Fronteras, Oaxaca, sinfronteras.edu.mx
- National Kaohsiung University of Science and Technology, Tawian, kuas.edu.tw
- National Taiwan University of Science and Technology, ntust.edu.tw
- Newman University, newmanu.edu
- North Carolina State University, ncsu.edu
- Oregon Health Sciences University, ohsu.edu
- Ośrodek Szkolenia, Krakow, straz.edu.pl
- Paul Cuffee School, paulcuffee.org
- Philadelphia College of Osteopathic Medicine, pcom.edu
- Politecnico Grancolombiano, Bogota, elpoli.edu.co
- Portland State University, pdx.edu
- Purísima Concepción School, Madrid, pconcepcion.escuelateresiana.com
- RB Institute of Management Studies, Ahmedabad, rbi.edu.in
- Regional School Unit 5, Maine, rsu5.org
- Robert Morris University, rmu.edu
- Rosalind Franklin University, rosalindfranklin.edu
- Rowan University, rowan.edu
- Saint Ambrose University, sau.edu
- Saint Joseph’s University, sju.edu
- Salish Kootenai College, skc.edu
- San Mateo Community College District, smccd.edu
- Santa Barbara City College, sbcc.edu
- Santa Clara University, scu.edu
- Seattle Central College, seattlecentral.edu
- SKH Bishop Mok Sau Tseng Secondary School, Hong Kong, mst.edu.hk
- South Seattle College, southseattle.edu
- South Shore Educational Collaborative, Massachusetts, ssec.org
- Stanford University, stanford.edu
- Tecnologico National de Mexico, itcelaya.edu.mx and itoaxaca.edu.mx
- The New School, New York, newschool.edu
- The Philadelphia School, tpschool.org
- Uniguacu, Brazil, uniguacu.edu.br
- Universidad Autonoma de Baja California, Mexico uabc.edu.mx
- Universidad Autonoma de Gabriel René Moreno, Bolivia, uagrm.edu.bo
- Universidad Continental, Peru, continental.edu.pe
- Universidad de Ingeneria y Tecnologica, Peru, utec.edu.pe
- Universidad de Puerto Rico, upr.edu
- Universidad del Valle, Columbia, correounivalle.edu.co
- Universidad Nacional Pedro Henriquez Urena, Dominican Republic, unphu.edu.do
- Universidad Politecnica de Chipapas, Mexico, upchiapas.edu.mx
- Universidad Popular de Cesar, Colombia, unicesar.edu.co
- Universidad Puruana Union, Peru, upeu.edu.pe
- Universidad Tecnologica del Sur de Sonora, Mexico, uts.edu.mx
- Universidad Tecnologica, Uruguay utec.edu.uy
- Universidade de Integracao da Lusofonia Afro-Brasileria, Brazil, unilab.edu.br
- Universidade Feral do Rio Grande do Norte, Brazil, ufrn.br
- Universitat Pompeau Fabra, Barcelona, upf.edu
- University Corporation for Atmospheric Research, comet.ucar.edu
- University of Alaska, alaska.edu
- University of Antioquia, Medellin, udea.edu.co
- University of Arizona, arizona.edu
- University of British Columbia, chem.ubc.ca
- University of California Davis ucdavis.edu
- University of California San Diego ucsd.edu
- University of Central Missouri, ucmo.edu
- University of Colorado, Colorado Springs, uccs.edu
- University of Columbia, columbia.edu
- University of Georgia, uga.edu
- University of Kentuky, uky.edu
- University of Massachusetts, umass.edu
- University of Melbourne, unimelb.edu.au
- University of Michigan, umich.edu
- University of Nebraska, Lincoln, unl.edu
- University of Nebraska, Omaha, unomaha.edu
- University of Ottawa, ottawa.edu
- University of Pittsburgh, pitt.edu
- University of Southern Mississippi, usm.edu
- University of Southern Queensland, usq.edu.au
- University of Texas, utexas.edu
- University of Toronto, utoronto.ca
- University of Virginia, virginia.edu
- University of Washington, u.washington.edu and uw.edu
- University of Wisconsin-Madison, wisc.edu
- University Technical Colleges, Plymouth, utcplymouth.org
- Victorian Institute of Teaching, Australia, vic.edu.au
- Western Governors University, wgu.edu
Among small nonprofits we have whitelisted:
- A Rotta Love, arottalove.org (animal welfare)
- Child United, childunited.org (children’s welfare)
- DEXX Network, dexxnetwork.org
- Freedom Youth Program, freedomyouthproject.org (children’s welfare)
- Frontline Club, frontlineclub.org (journalism)
- Hospital De Clinicas Porto Alegre, hcpa.edu.br (hospital)
- Heart of Florida United Way, hfuw.org (public welfare)
- MCA Church, mca.tv
- National POLST Paradigm, polst.org (medical welfare)
- Mainland BC Morale and Welfare Services (veterans welfare)
- The Bridge Church, mybridgelife.com
(Update Oct 12, 2018: we did a better sort of the list, to be purely alphabetical by organization name.)
It’s hard for us to get the balance right between making sure our users don’t miss out on important project updates, while avoiding the impression that Kerika is “too chatty”.
We are changing out default preferences settings — this will affect new users only, not existing users — to have most notifications emails turned OFF by default:
One reason for this change is that our Views feature does a good job of providing an overview of important updates across boards — and we are going to make it even better in the near future — so for new users in particular, we don’t want to give the impression that Kerika will increase their incoming emails, rather than actually streamline their existing communications.
What have we been up to lately, you ask?
Fixing bugs. Lots and lots of bugs, all minor but we don’t like to have any known bugs at any time.
We recently implemented some new error reporting services so that we can trap server and browser exceptions more efficiently.
This threw up a bunch of errors that we hadn’t been aware of before. Obviously these were minor, since no one had observed any ill effects before, but it’s long been a point of pride for the Kerika team that no known bug gets away alive.
One advantage of having a clean slate is that it makes any new errors immediately more visible. If you get used to ignoring some exceptions/warnings because you know they are not important, your team eventually gets desensitized to the presence of these errors and warnings, and bigger, more important issues start to get ignored as well.
Best to squash all bugs, no matter how small.
Yesterday we had our first instance of “leaver’s regret”: someone asked us to delete their Kerika account, and we acted promptly upon receiving that request.
Too promptly, as it turned out, because a couple of minutes the ex-user changed her mind. But by then it was too late: we had completed closed her account and deleted all the associated data.
Maybe we should be a little slower in responding to these requests? Deleting/closing an account is an irreversible action: we scrub all the boards owned by that account, and we don’t have any way of getting that data back. Our goal in implementing this process was to be very faithful to our privacy promises, namely that your data remains your data; it’s never Kerika’s data.
But, faced with this leaver’s regret situation, we are now thinking that maybe we should wait, for up to a day, before acting on these requests.
What do you think?
We occasionally get requests from Gmail users for a free Academic/Nonprofit Account; we often have to turn down these requests.
With a free account from Gmail, Yahoo, Outlook, etc., it is impossible for Kerika’s staff to confirm that a user is truly from a qualifying organization.
As a result, these requests don’t get quick approvals, which is available for people signing up with an email address that clearly points to a nonprofit or academic account.
We can make exceptions in particular situations where we are sure a Gmail user is using Kerika solely for a nonprofit purpose, but this is rare.
If you are working at a nonprofit or university, please sign up with your official email address.
We have been offering free Kerika Accounts to schools and universities for many years now, and we have made this easier and more broadly available.
A free Academic Account lets the Account Owner have up to 10 Team Members working on boards owned by that Account, and this service is really intended to help small nonprofit groups benefit from Kerika.
With our new billing system we have added an admin feature that let’s Kerika staff whitelist an entire domain as Academic, which means that all accounts created within that domain will automatically get free Academic status.
If your school or college wants to use Kerika, let us know: we have already whitelisted dozens of domains.
In the example shown above, several columns are hidden in this What Needs Attention view, and Kerika shows a count of how many items are hidden in each column.
This feature is available through the Column Actions button that’s at the top of each column:
This can help you focus in on specific work items that need more attention than others.
We have made a small usability tweak/improvement to handle the (rare!) situation where you are part of someone’s Account, but for some reason the Account Owner is no longer sharing any boards with you.
To make this clearer, we are now showing a helpful message:
We have made a change to the Card and Board Attachments feature to prevent users from changing the extension of a file they have already added: for example, a “.xlsx” file can’t be renamed as a “.docx” file.
We did this because changing the file type often had unpredictable consequences when a Team Member tried to upload an attachment.
This restriction applies to the most common file types, not all. Here’s how it works:
In the example above, an image has been added as an attachment to this card, and it has the .PNG file type/extension.
When you hover your mouse over any attachment, Kerika will show you the actions that are possible with that attachment, one of them being Rename.
If you select Rename, Kerika will make sure you only change the file name, not the file type/extension (.PNG in this example):