Users with a Professional Account have a defined size to their Account Teams, directly related to the number of subscriptions they have purchased so far.
Some users prefer to buy a few more subscriptions than they currently need to provide an extra buffer to make it easier to quickly their project teams. Others try to buy just as much as they need, and no more.
If your Account has unused subscriptions, then it’s easy for any Board Admin to add someone to their board, simply by inviting them to join a particular board.
This uses up one of the free subscriptions in that Account, and the Account Owner is notified.
If there are no free subscriptions, Kerika doesn’t immediately block the Board Admin from adding someone to their team. Kerika allows for the new person to join immediately as a new Team Member, but the Account Owner is immediately alerted that they need to buy an additional subscription. This alert comes as email, and as an in-app message:
This starts a 30-day grace period to give the Account Owner time to process the purchase; some organizations have complex approval processes even for something as inexpensive as Kerika!
If the Account Owner doesn’t complete the purchase within 30 days, the newly added Team Member is demoted to Visitor: this means they can still have real-time access to their board, but they can’t make any changes or be assigned any work items.
Clicking on the BUY SUBSCRIPTION button will bring up this dialog:
If the Account Owner is expecting a bunch of these notifications in the future, they can buy more than the one subscription they have been prompted for; they can also decide whether they want to automatically renew their subscriptions when they expire.
A confirmation screen is shown, with tax calculated based upon whether the buyer is located in Washington State or not, and the Account Owner is given the option of either completing the purchase online, using a credit card that is processed by Stripe, or paying offline.
(Not: Kerika never sees any credit card details. All of the online payment processing is handled by Stripe.)
In larger companies there may be restrictions on who can make online purchases (or even who has access to a corporate credit card), and to accommodate these customers we offer the option of requesting an invoice.
If you choose an invoice, you get a confirmation like this:
And within seconds the invoice will land in your email Inbox, and those of anyone else who has been specified as a Billing Contact on your account. Kerika invoices look like this:
We spent months, earlier this year, designing and building this system trying to make sure we offer all the flexibility that our customers may need. Since we have users around the world, that was an interestingly tough challenge!
If you have any suggestions on how we could improve this, let us know.