With the implementation of our shiny, new and fully automated billing system, it’s become a little more important for our customers to make sure that all the users within their organization are working in the right accounts — preferably, a single account.

Working in a single account, rather than a bunch of separate accounts, has advantages:

1. It makes it much easier to pay for subscriptions: if all the Kerika users within a  department are working on boards owned by a single account, then only that account needs to purchase subscriptions.  This means less invoicing and payment stuff for you to worry about.
2. It also ensures that all project assets — boards, documents, canvases, etc. — are owned by a single entity. And ideally this single entity would be a service account rather than an individual.  Many of our customers are using service accounts, set up using emails like kerika@example.com.

We have done a ton of improvements to the new user sign-up process to help guide people to working with their coworkers, using accounts that the coworkers have already set up, instead of creating new accounts.

But, there are still situations where an organization may find that, across all of its Kerika users, there are too many different accounts.  If this is the case for you, we can help: we can consolidate multiple accounts into a single account if you ask us.

This consolidation preserves all the existing boards, content, and project teams: it just changes the ownership of everything to be a single user ID.

Let us know if we can help you with this.