Free Box accounts don’t support direct downloading of files

When you add files to your Kerika+Box projects, either as attachments to cards on Task Boards or Scrum Boards, or on canvases and Whiteboards, these get stored in your Box account.

If you have a premium (enterprise) version of Box, you can directly download these attachments, instead of having to go through Box’s preview display first: just hover over an attached file, and you will see a “download” button appear:

Directly downloading files from Box
Directly downloading files from Box

This works fine for enterprise users of Box, but if you are using the free version of Box, you will see a Box error page, like this:

Box download error
Box download error