Tag Archives: Usability

About software usability in general.

It’s now even easier to catch up on changes in attachments and checklists

Kanban & Lean, Usability, , , ,

The orange arrow that appears at the top or bottom of a column when there are unread updates that are out of view has proved to be a very useful and popular feature, so we have extended the concept to work inside of tasks (cards) as well: if there is an unread change to a checklist item, or attachment, that’s out of view for you, an orange arrow will appear to help guide to you it:

The way these orange arrows work is very intuitive: just click on it to have the view scroll up automatically to show the next unread checklist item or attachment.

Another way to stay on top of what’s happening

Kerika, Usability, , , ,

When you are working on several boards, we want to make sure you don’t miss any updates that might be happening elsewhere in Kerika.

There’s a new feature that helps with that: if you have open boards (or templates) with unread updates, the drop-down on the “board switcher” appears in orange:

When you click on the OPEN BOARDS button, Kerika will show you all your open boards, with the updated ones highlighted in orange:

This should help you stay on top of what’s happening across your entire Kerika world: you don’t need to switch to different boards just to see if there’s anything new.

We made it even easier to see what’s changed inside a Task

Agile & Scrum, Kanban & Lean, Usability, , ,

When working on our Task Boards, users will now find it even easier than before to see exactly what changed inside a task (card): new attachments, for example, are flagged like this:

And that’s true for new chat:

And for checklist items:

We know Kerika is used for some really large projects with thousands of cards, so we are always looking to see how we can make it super easy for distributed and global teams to keep up with what their colleagues are doing.

 

A new Undo feature for Task Boards

Agile & Scrum, Kanban & Lean, Usability, , ,

We have added a new Undo feature that you can use to correct any mistaken drag-and-drop actions, or mistaken Move to Trash and Move to Done actions.

When you have moved a card, an Undo button will appear on the top-right of the app (along with a new Zoom button):

Undo works just like you would expect it to.  The Undo button shows for 2 minutes after a task (card) has been moved. (Keeping it there longer would actually be confusing for users who might not remember what exactly will be undone if they click on it.)

A new Zoom feature for Task Boards

Agile & Scrum, Kanban & Lean, Usability, , , ,

Along with the new Undo feature we have added a Zoom button that appears on the top-right of the app, on laptops, desktops and tablets:

When zoomed out, the board shows all tasks (cards) as a single line, and this is handy if you are dealing with a large board. Here’s what a zoomed-out view looks like:

This feature has existed for a while in our mobile apps; now you can use it on your desktop as well.

We have also improved this feature on mobile to make it possible for you to add new tasks while you are zoomed-out.

Making sure you catch up on all unread updates

Kanban & Lean, Usability, , , ,

If your board has a lot of tasks (and we know of people whose boards have nearly 2,000 tasks!), you may not notice immediately if a task that’s out of your current view has been updated.  Our latest version makes sure you don’t miss anything:

In the example shown above, the two columns have tasks with unread updates that are out of view because the columns are long (and the viewport is short).  Whenever this happens, Kerika will show you an orange arrow: clicking on the arrow will bring the next unread update into view.

This makes sure you always know when something has changed, even when that isn’t within your view!

At Kerika we are obsessed about usability…

A more detailed view of Task History

Kanban & Lean, Kerika, Usability, , , ,

It’s not often you need to look at the detailed history of a task (card) but sometimes you need to know exactly what happened, when, and who did what.

Our latest version has a much improved Task History, as you can see from these examples:

Every change made to a task is logged and the HISTORY tab of the task details dialog shows you not just who made a change and when, but also what the change was.

Where attachments were added, these are shown as links so you can quickly view it by clicking on the link.

Status changes show the old and new values for the status.

Due date changes also show the old and new due dates.

When it comes to sub-tasks (checklist items), the new history view is greatly improved:

You can see every instance of a checklist item changing, including renaming (editing), changing the assignments, and changing the due dates.

Enjoy Kerika!

Two ways of referencing URLs in Kerika

Technology, Usability

When you include a URL in a task’s details tab or chat, Kerika will look up the URL and then display the title of the page.  This is really useful because the URL may be very long and generally unintelligible, and people find the name of the site to be more useful.

Here’s an example, where the URL for the New York Times website is included in a chat message:

After this chat is sent, Kerika will look up the URL and then use the site’s name when the chat is displayed in Kerika, like this:

This is useful most of the time. The original URL, from the Wall Street Journal was long and contained many characters as a suffix  that most people would not find helpful.

But sometimes you want the URL itself to be clearly visible, and that’s possible in Kerika if you use the special escape character called the tilde “`” which appears on the top-left corner of English keyboards.

Here’s how you would use the tilde to “escape” the URL you are referencing:

And this is how it would look in the chat stream:

Because you used the tilde character to bracket the URL, Kerika doesn’t try to show the name; instead it shows the URL exactly as it is.

Another useful improvement from Kerika 🙂

Kerika has a Template for Creating a Customer Journey Map

Best Practices, Usability, , ,
Template for Customer Journey Map
A customer journey map is a visualization of the process that a person goes through in order to accomplish a goal. It’s used for understanding and addressing customer needs and pain points.
To understand this concept better, start with this great article from the Nielsen Norman Group: https://www.nngroup.com/articles/customer-journey-mapping/
We have distilled this down to a Kanban board with all the required steps that can be set up in just seconds using our free template.
How to use this template:
  1. Click on the USE TEMPLATE button and create your own board.
  2. Next, invite your coworkers to join this board. There’s a lot to get done, so hopefully you are not on your own!
    1. If you have stakeholders who need to know what’s going on, add them to this board as Visitors, so they will have a real-time view of progress without messing up anyone’s work.
  3. When you team has joined you, open the tasks one by one, starting at the top of the To Do column.
    1. Assign the task to yourself, or one of your team members. (A task can be assigned to more than one person.)
    2. Mark it as IN PROGRESS so everyone knows the task is underway.
  4. As each task gets worked on, people can contribute their ideas and documents right on the task card itself, so nothing gets lost.
  5. When the task gets completed, mark it as DONE.