Tag Archives: Google Apps

Google Drive, Gmail, Google Docs, Google Contacts.

An update on our Google Apps Marketplace problems…

We are still working with Google on fixing the problem with the G Suite Marketplace that caused the Kerika product listing to disappear unexpectedly about 2 weeks ago.

Progress was slow over the holiday season because many Googlers were out of office, but folks are back in town and working with us on debugging the problem — which, as far as we can tell, is entirely on Google’s end and has to do with their back-end systems for managing listings on the G Suite Marketplace.

And… Google’s Marketplace is screwed again!

We have disappeared again from the Google App Marketplace: this is the third time in the last two weeks, and Google is trying to find the bug that’s causing this to happen.

The sequence that triggers it seems to be as follows:

1. We make an update to the Kerika product description on the Marketplace, to reflect some significant new improvement or feature.

2. The update shows up correctly, for a day or two.

3. Then the entire Kerika product listing disappears, without any warning or notification!

4. We contact Google, and they try to to restore the Kerika product listing. Unfortunately they find a really old set of screenshots and text, at least 3 years out of date if not more, and it’s a mystery where they even dredge this up from.

5. So, we try to update our Marketplace listing, and the cycle begins anew…

Waiting on Google to fix this!

Using Google Drive without Google Docs

If you are using Kerika with Google, you don’t have to convert your documents to the Google Docs format in order to use Google Drive.

Google Docs Format Preference
Google Docs Format Preference

You can use this preference setting to ensure that your Microsoft Office documents, for example, are retained in MS Office format even while they they are stored and shared using Google Drive.