We are trying to make sure all inbound communications from our users comes to the same place: support@kerika.com.
(Previously we were also using info@kerika.com but that email is too generic to ensure we reply as fast as possible.)
Thanks.
We are trying to make sure all inbound communications from our users comes to the same place: support@kerika.com.
(Previously we were also using info@kerika.com but that email is too generic to ensure we reply as fast as possible.)
Thanks.
We have improved the invoices generated by Kerika, for both online and offline billing, to include a full listing of the Account Team to make it easier for the finance/purchasing departments of our customers to track changes made to Board Teams and the Account Team.
Here’s an example:
For each person who is currently part of the Account Team, Kerika will list their name, email, role and Invited On and Joined Team dates.
Invited On is the date on which someone was added to a Board Team or the Account Team; this is also the date on which one of the Account’s free subscriptions is used up — or the Account Owner is prompted to purchase an additional subscription, if no free subscriptions remain for that Account.
Joined On is the date on which the invitation was actually accepted by the new team member, which, hopefully, is really close to the Invited Team. (Otherwise the Account is wasting days on a used subscription.)
Role is the highest role a person occupies within an Account, across all the boards where the user is part of the team. If a user is a Team Member on some boards and a Visitor on others, that person’s role will be listed as Team Member.
As Kerika gets adopted by large organizations, we were seeing a disconnect between the active users who were making decisions about adding or removing people from their teams, and the finance/purchasing departments within the same organizations who were being asked to approve invoices. This change fixes that disconnect.
We have added the The Chicago High School for the Arts to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @chiartsorg email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.
We have added the Catholic University of America to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @cua.edu email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.
We have added the Oakland Unified School District to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @ousd.org email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.
We have been lax in updating this blog, sorry, but not lax at all in working on improving Kerika, especially for mobile browser users. We are also getting close to releasing our mobile app, which will contain the same functionality as you get today when you access Kerika on a phone, but it will be packaged as a traditional-looking app for folks that want an icon on their desktop.
Here’s a short list of things that have been improved and added in the past few months:
There’s more of the desktop functionality now available on phones as well, including:
We have added Dallas Independent School District to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @dallasisd.org email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.
We have added Darshan Academy Meerut to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @darshanacademy.org email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.
Kerika has always supported small teams of academic and nonprofit users, and now has thousands of users across every continent. This is how the plan works.
Our nonprofit plan was originally sparked by requests from students at the University of Washington who were looking for a good way to work on team projects. We started supporting them, and then got approached by small local nonprofits, so we decided to broaden the plan to include schools, universities and nonprofits around the world. It’s been very successful: there are now thousands of users who are benefiting from this, mostly at the university level.
We have observed lately some confusion about the intention and scope of this plan, so here’s what we are trying to do:
Our original goal hasn’t changed over the years: we want to support small, informal teams, not big organizations. Students, for example, that want to work on temporary group projects are ideally suited for this plan because a group project is usually well below 10 people per project.
We have had larger and more established nonprofits as users in the past, like Ducks Unlimited Canada, but they have been on Professional Plans because of the size of the organization. Large nonprofits have budgets and organizational capacity, small groups of volunteers don’t have any money or support, and it’s the latter that we want to support.
It’s not for governments. Every so often we get contacted by people working in arms of local or provincial/state-level governments who point out that they are “not for profit.”
It’s true that governments don’t make money, but they don’t fit the purpose of our nonprofit plan. Governments everyone have the largest budgets and are the largest purchases of goods and services, so we expect them to purchase Professional Plans.
Sometimes this bleeds over into public-private sector partnerships, where a governmental authority is providing a big chunk of the funding but the organization still maintains a commercial aspect. That’s not who this is intended for either.
It’s not for for-profits schools. Certainly in the US, and in several other countries we know of, education is a business and schools, universities and institutes are run as businesses. It takes more than a “.edu” or “.ac” account; we actually look up each organization that requests a free account to make sure we are supporting public schools, not private ones.
It doesn’t matter where you are located: we support academic and nonprofit users everywhere. (We frequently have to rely upon Google Translate to figure out what their website is stating, but that’s OK.)
It matters, a little, what you are doing. We will never support any organization that fosters hatred towards any other community of people, for any reason. We do support religious organizations, but we don’t want to be associated with anyone that is aggressively opposed to another religion.
We get to decide. It’s a judgement call about who qualifies and who doesn’t, and we get to make that call.
There’s no guarantee that the plan will exist for everyone. We don’t have any intentions at present to not continue this plan, but we can’t guarantee “forever”. (Neither can anyone else, but we thought we should make that clear.)
We may also change our mind about a particular organization if it appears to have steered into unpleasant waters For example, if a religious organization starts to get involved in community unrest against another religion we would pull the nonprofit plan away from them. (This has never happened, but, again, we want to make this clear. Don’t do ugly stuff and we will be happy to continue helping.)
So, please:
It’s fairly simple, at least in our minds, but we still get a lot of questions so here goes…
You need to be a current user. We cannot process a request from someone who hasn’t signed up yet, since the approval requires putting a particular account under this plan. If you haven’t signed up but are curious, feel free to contact us, but we will definitely need to hear from you once your account is set up to actually activate the plan.
You can contact us from within the app, by email, or by entering a ticket on our support desk. Social media is the worst way because we rarely use it.
Once you are approved, which usually takes no more than 24 hours, you can have as many boards as you like in your account, and have up to 10 people working as Board Admins and Team Members on these boards. It doesn’t matter how many boards you have as long as you use the same 10 people. And Visitors are always free.
We have a large number of organizations were we have have whitelisted the entire domain: this commonly happens with large schools or universities where there may be hundreds or even thousands of qualifying accounts.
Rather than dealing with thousands of individual requests from a particular university, we will simply whitelist the university’s domain. This means, for example, that someone signing up with a uw.edu email doesn’t need to request an Academic Account since the University of Washington is currently on our whitelist.
While whitelisting makes it easy for a large number of qualifying users to automatically get the nonprofit plan, each such plan is still subject to the 10-people limit we discussed above. Whitelisting just removes the request/approval process, it doesn’t give any account special privileges.
If you grow past the point where you need more than 10 people working on your projects, congratulations! It means your efforts are succeeding and you have now reached a point where you can afford to pay for a Professional Plan. (That’s our way of looking at it…)
When you buy a Professional Plan, it needs to cover everyone in your organization. So, if you go from 10 people under a free plan to 11 people on a professional plan, that’s 11 people you need to pay for. We realize that this may irk some people, but we need to really segregate our nonprofit plan from our professional users, and no matter where we might draw the line we will always have someone who is just outside. So, 10 is where we draw the line.
This is a common issue we face: people sign up with free emails from Gmail, Yahoo, etc. and then request an academic or nonprofit account. The problem is we have no easy way of confirming that a Gmail user is really an academic or nonprofit users. That’s why it’s an automatic “No” if your Kerika account was set up with a free email provider (we keep a list of about 150 such services from around the world).
We have added the Livonia Public Schools to our roster of organizations where users will automatically get free Academic Accounts when they sign up, using their @livoniapublicschools.org email addresses.
Kerika’s free Academic & Nonprofit Accounts let folks have up to 10 people working on boards owned by each account, and each individual within an approved organization can have their own account: that includes students, teachers and staff.
Our roster of whitelisted organizations now runs in the hundreds, and includes users from across the world.