And who are the “right people”? Well, anyone who is assigned to that card will get the chat sent as email, and Project Leaders can optionally get chat pushed to them as email as well. Everyone else can catch up with the chat when they visit their board.
When chat messages get pushed to you as email, you can reply to them just like regular email (all you need to do is a simply “Reply”, not a “Reply All”).
But, don’t go crazy with emoticons! Most smileys work OK, but not every emoticon will get encoded correctly (using UTF-8).
So, it’s natural to be happy when you are using Kerika, and it’s OK to smile while you work, but don’t use too many strange emoticons in your email replies!