In an effort to reduce the possibility of Kerika’s notifications ending up in your spam folder, we are making a bunch of changes: one that’s already gone into effect is that all notifications generated by Kerika — for example, when someone sends you a chat message, or you get your 6AM Task Summary email — will come from the same sender: email@example.com.
It would help us a lot if you whitelisted this sender email, either for your own personal email, or ideally for your organization’s entire domain.
(Board Admins have the option of getting all chat, on all cards on the board that they manage, pushed to them as emails, if they want to really be in the loop with every conversation that is going on in the board.)
When chat gets pushed to you as email, it shows up looking just like regular email, and you can reply to it wherever you are dealing with your email: your desktop, laptop or mobile device.
When you click on the “Reply” button in your email client, Kerika automatically changes the address for that reply to be the URL that points to the specific card (or canvas) that’s being referenced in the chat.
Here’s an example of chat email:
And what clicking on the Reply button does:
In the above example, although the chat email came from Cheryl, the reply is being sent to a special address:
This email is received by a server that listens only to chat replies. When a chat reply is received by the server, it checks to see who the reply came from.
Since only Team Members and Board Admins are allowed to participate in the chat on a particular board, the Kerika chat server tries to make sure the email is coming from someone who is authorized to comment on that particular card or canvas.
(This helps reduce the possibility of spam email appearing inside your Kerika conversations.)
The problem we found is that some email clients, e.g. the native Mac Mail client, handled the “From:” and “Sender:” fields differently from other email clients like Gmail.
In the case of Gmail, Google places fills in both the From and Sender fields, but in the case of Mac Mail, only the From field is filled in.
For now, a temporary fix is to have the server look for both the From and Sender fields, but longer-term, as part of a server re-architecture that we are planning, this problem will get solved differently that further reduces the possibility of spam.
For example, suppose you are in the middle of writing a chat message, but in order to complete it, you need to go off and look at another card’s details, or maybe a file attached somewhere else on the board?
You can leave aside a chat in mid-stream, go somewhere else in Kerika, return to the chat, and pick up where you left off!
That’s because Kerika uses your browser’s local cache storage to keep your unsent message: it means your changes aren’t lost while you go look at something else in Kerika.
This is a handy usability fix we have always had in Kerika, but it may be one that folks didn’t realize existed…
When cards, or entire projects, were copied and pasted, the chat attached to them were not getting copied as well.
That’s been fixed in our latest version. One side-effect of this to note, however: if you copy a card from Project A and paste it into Project B, the chat will be copied along with the card, and be resent to appropriate people in Project B.
And who are the “right people”? Well, anyone who is assigned to that card will get the chat sent as email, and Project Leaders can optionally get chat pushed to them as email as well. Everyone else can catch up with the chat when they visit their board.
When chat messages get pushed to you as email, you can reply to them just like regular email (all you need to do is a simply “Reply”, not a “Reply All”).
But, don’t go crazy with emoticons! Most smileys work OK, but not every emoticon will get encoded correctly (using UTF-8).
So, it’s natural to be happy when you are using Kerika, and it’s OK to smile while you work, but don’t use too many strange emoticons in your email replies!