A simpler way to get support

Kerika

We had a way for people to enter support requests as tickets on Freshdesk, but very few people ever used this feature. (We like to think that’s because Kerika has very few bugs :-))

But there has always been a simpler way to get in touch with us, built right into the app: when you click on the “?” icon at the top right corner of the app (on desktop), a menu appears:

Screenshot showing the top-right area of the Kerika desktop app, with an arrow pointing to the question mark icon that accesses help.

Screenshot showing the menu that appears when a user clicks on the question mark icon at the top-right corner of the Kerika desktop app. The menu options are for Keyboard Shortcuts, Video Tutorials, Kerika's Blog, and Contact Kerika. An arrow points at the Contact Kerika option.

On mobile, go to Home and click on your profile picture on the top-left, and you will see GET HELP on the dialog that appears: