There are a couple of reasons we did this:
- We now include chat and document links in the export: this was done specifically to help our many government users who need to respond quickly to Freedom Of Information Act (FOIA) requests.
(See our separate post on how Kerika makes FOIA-compliance one-click easy.)
- Everyone who uses the CSV export wants the data to end up in an Excel file anyway, so why not put it in that format to start with? (After all, it’s easy to go the other way as well, from Excel to CSV…)
Export as Excel