We are still working with Google on fixing the problem with the G Suite Marketplace that caused the Kerika product listing to disappear unexpectedly about 2 weeks ago.
Progress was slow over the holiday season because many Googlers were out of office, but folks are back in town and working with us on debugging the problem — which, as far as we can tell, is entirely on Google’s end and has to do with their back-end systems for managing listings on the G Suite Marketplace.
We just updated Kerika today, and along with the usual bug fixes and other behind-the-scenes stuff we have made an improvement to the way Views are shown on your Home Page:
Some of our users have dozens of boards in active use at the same time, with large (and sometimes overlapping) teams, and as a result their Views counts are nearly always high.
As you can see from the screenshot above, the Home page now shows two counts for each View:
This makes it easier to see if you need to go back to a View to catch up on something that’s directly related to you, i.e. is assigned to you.
Another day, another updated tutorial video… This one is on exporting data from your Kerika Task Boards and Scrum Boards.
https://youtu.be/lGHa5RuaTf8
And yet another tutorial video, part of our ongoing effort to create a bunch of learning materials for new users! This one is about getting a lot done, which means using Kerika for large scale projects.
Kerika’s Highlights feature help you zoom in on what really matters, even when you are working on a Task Board or Scrum Board board with hundreds of cards.
And Kerika’s Views feature helps you stay on top of things no matter how many projects you have underway at any time.
Here’s a quick tutorial video on how to get the most out of Kerika’s Highlights and Views:
https://youtu.be/d6aELCpxdRg
A new tutorial video, part of our ongoing effort to create short learning opportunities for our new users, each focusing on one aspect of using Kerika.
This one is all about getting stuff done: scheduling and managing your work, using Kerika’s Task Boards and Scrum Boards.
https://www.youtube.com/watch?v=Y5sZ2R3eoQg
We have disappeared again from the Google App Marketplace: this is the third time in the last two weeks, and Google is trying to find the bug that’s causing this to happen.
The sequence that triggers it seems to be as follows:
1. We make an update to the Kerika product description on the Marketplace, to reflect some significant new improvement or feature.
2. The update shows up correctly, for a day or two.
3. Then the entire Kerika product listing disappears, without any warning or notification!
4. We contact Google, and they try to to restore the Kerika product listing. Unfortunately they find a really old set of screenshots and text, at least 3 years out of date if not more, and it’s a mystery where they even dredge this up from.
5. So, we try to update our Marketplace listing, and the cycle begins anew…
Waiting on Google to fix this!
How Chat works in Kerika: a new tutorial video that shows how Kerika’s chat is the smarter alternative to email for distributed teams.
The latest in our series of updated tutorial videos for new users :-)
https://youtu.be/FVSAN8PRMc0
Following a request from a student at the Universitat Oberta de Catalunya in Barcelona, Spain, we have decided to add UOC to the list of universities and schools where users automatically get free Academic Accounts.
A free Academic Account is intended to help students and educators get more done with their teams: a free Account has all the features of Kerika, but is limited to a maximum of 10 Team Members working on boards owned by that Account.
Every user can set up their own Account, so effectively it is possible for a very large group of students and educators to use Kerika free for their academic work!
If you are interested in getting Kerika for your (nonprofit) school or college, please get in touch!
Some Kerika users — specifically those who had signed up directly — had trouble logging in if they had left Kerika running overnight on a browser.
Their browser was endlessly refreshing itself, bouncing between the /app and /setup URLs. There was a workaround (type “https://kerika.com/logout” to clear Kerika’s cookies) but the workaround was far from obvious, so obviously some people were inconvenienced.
(Would have been a lot more had it not been for the Christmas holiday season!)
This has been fixed now. We found a problem with the configuration of our NGINX web server software.
We found and fixed a bug that reported incorrect counts for some Views (on the Home page), that was triggered when users did a particular sequence of opening a View, applying the Assigned to Me toggle, and then returning to the Home page.
It was an edge case that took us a while to figure out because our own team didn’t see the problem happen; it only affected a few users.
The counts shown on your Home Page, under the Views tab, should be correct now.