We have made a small usability tweak/improvement to handle the (rare!) situation where you are part of someone’s Account, but for some reason the Account Owner is no longer sharing any boards with you.
To make this clearer, we are now showing a helpful message:
We have made a change to the Card and Board Attachments feature to prevent users from changing the extension of a file they have already added: for example, a “.xlsx” file can’t be renamed as a “.docx” file.
We did this because changing the file type often had unpredictable consequences when a Team Member tried to upload an attachment.
This restriction applies to the most common file types, not all. Here’s how it works:
In the example above, an image has been added as an attachment to this card, and it has the .PNG file type/extension.
When you hover your mouse over any attachment, Kerika will show you the actions that are possible with that attachment, one of them being Rename.
If you select Rename, Kerika will make sure you only change the file name, not the file type/extension (.PNG in this example):
We noticed a number of folks were tripping over the process of entering their Billing Info (from the Manage Users page), which was embarrassing…
We have made some minor tweaks that we think will fix any potential confusion:
We have made this easier: you can go to the Manage Account page inside the Kerika app and you will see this section at the bottom:
Clicking on the Close My Account button (and the subsequent confirmation dialog box) will generate an email to Kerika’s Admins, who will then manually close the account.
We have decided not to automate the actual account closure step since it is irrevocable: once your account is closed, all the boards and content on those boards are deleted and cannot be restored.
To help users, we usually wait for a few hours — up to a day at most — before actually deleting the account, in case someone wants to send us an “Oops, I didn’t mean to do that…” email.
In an effort to reduce the possibility of Kerika’s notifications ending up in your spam folder, we are making a bunch of changes: one that’s already gone into effect is that all notifications generated by Kerika — for example, when someone sends you a chat message, or you get your 6AM Task Summary email — will come from the same sender: notifications@mailer.kerika.com.
It would help us a lot if you whitelisted this sender email, either for your own personal email, or ideally for your organization’s entire domain.
Thanks.
If you have had a Kerika account team in place for a long time, we probably don’t know when specific people joined your team because we weren’t always tracking that information in the past.
As a result, your Manage Users tab in your Account page may show a Not Known value for something like the Joined Team value:
This isn’t something that you will see, as a customer, but we have spent several months improving our internal systems for managing users, accounts, payments and invoices.
We used to do things in a very ad hoc way before, as we concentrated all our efforts on improving the Kerika app, but we realized earlier this year that we had reached the limits of ad hoc approaches and needed a lot more automation to handle growth.
Everything, pretty much, is now automated: our admin staff can quickly look up any any user or account, see which payments have been made (online or offline), and manage changes to accounts.
A new feature that should help our customers better manage their account teams, particularly in large organizations: the Account Owner can export (in Excel format) a complete list of everyone working on any boards owned by that account.
This feature can be found in the Manage Users tab of your Account page:
The exported data also includes the IP address last used by an account team member: this can help IT departments review their security periodically, or investigate any concerns they may have about misuse.
If you are using Kerika with Google, you don’t have to convert your documents to the Google Docs format in order to use Google Drive.
You can use this preference setting to ensure that your Microsoft Office documents, for example, are retained in MS Office format even while they they are stored and shared using Google Drive.
With the implementation of our shiny, new and fully automated billing system, it’s become a little more important for our customers to make sure that all the users within their organization are working in the right accounts — preferably, a single account.
Working in a single account, rather than a bunch of separate accounts, has advantages:
We have done a ton of improvements to the new user sign-up process to help guide people to working with their coworkers, using accounts that the coworkers have already set up, instead of creating new accounts.
But, there are still situations where an organization may find that, across all of its Kerika users, there are too many different accounts. If this is the case for you, we can help: we can consolidate multiple accounts into a single account if you ask us.
This consolidation preserves all the existing boards, content, and project teams: it just changes the ownership of everything to be a single user ID.
Let us know if we can help you with this.