Life in a startup isn’t easy: long hours, little pay, tons of risk, way too many challenges…
But every once in a while, our day brightens, like when we got this email from a user in Germany a few minutes ago:
Hello Team,
I almost can’t believe how fast you work… Great and Fast… My congratulations and a deep bow…
best wishes and regards
Karl-Heinz Kristen
Karl-Heinz, a Photographer and Artist, expressed his thanks with a great painting as well:
We did a hotfix to solve the problems many of our Kerika+Googleusers were experiencing earlier today; people should be able to login fine now.
Since we use OAuth 2.0 to let people sign up (and sign-in) using their Box or Google IDs, Kerika never actually sees any user’s password.
But, a lot of our users don’t quite understand how OAuth works, and they expect that when they go to the My Account screen in Kerika, they should be able to change their password right there.
Well, we aren’t going to move away from OAuth because we believe that’s a far more secure arrangement than having Kerika manage your password, but with our new release we are making it easier for people to figure out where they should go to change their passwords:
If you go to your Kerika account (http://kerika.com/my-account) and click on the Change Password button, it will take you to either Box or Google website where you can change your password.
A small “feature”, but one which we know will help smooth the way for at least some of our users :-)
We did a quick refresh to Kerika today, and we will be quiet for a while our development team — which is based in India — takes a well-earned Diwali break for about 2 weeks.
Today’s new refresh includes the following:
We will be back after the break with more great stuff rolling off the presses :-)
Kerika is welcoming and friendly for people who are already familiar with online project boards, but what about people who have never used anything like Kerika before?
To make Kerika more welcoming for new users, we have created a new Welcome Experience: a series of simple callouts that can orient new users to the Kerika user interface, within 30 seconds.
We understand only too well that these kinds of callouts have been misused by many apps and websites, and that — when badly implemented — they can be annoying and ineffective, so we have take a good deal of care to design the Kerika Welcome Experience:
If you are a new user, let us know whether it worked!
We have a new feature in Kerika: a simple way to add numbers to your cards, for both Task Boards and Scrum Boards.
Project Leaders (and, of course, the Account Owner) can access this feature by clicking on the Project Info button, which appears on the top-right area of a Kerika board:
Auto-Numbering can be turned ON or OFF at any time.
It is a simple feature, intended primarily to help manage large numbers of cards on a single board, e.g. a Help Desk team using Kerika as a ticket management system.
In ticket management or asset tracking scenarios, the titles of many cards may be similar, e.g. “User has trouble logging in”.
A more useful way of distinguishing between cards might be through the card’s numbers, e.g. “104 User has trouble logging in” and “242 User has trouble logging in.”
When Auto-Numbering is turned ON, Kerika will automatically insert a number as a prefix to new cards that are added to that board.
Most users work on private projects: i.e. projects that are accessible only to people added to the project team.
But some folks find it useful to have their projects viewable by everyone, typically because they are working on nonprofit causes, like WIKISPEED.
WIKISPEED publicizes its projects because it helps attract new volunteers to their cause, and this is actually a pretty smart way for nonprofits to showcase their work.
Kerika has always had an option for people to have all their projects made viewable by the public, but even nonprofits, for example, may have some Kerika boards that they don’t want to share with the rest of the world.
Well, with our newest release, it is possible for the Project Leader (or Account Owner) to make individual projects open to the public to view.
A project can be easily switched from Private to Public, and back again, using the Project Info button that’s available on the top-right of every Kerika board:
The privacy choices are as follows:
When a project is made Public, all the documents contained within it — on all the cards and canvases that make up that board — are also made viewable to the public.
This means, for example, that if your Kerika+Google Whiteboard or Task Board is made available to the public, all the documents in that board’s Google Docs folder are also made viewable by the public.
(And Google indexes all public Google Docs, the project could be found in more than one way, depending upon who is searching for it.)
One caveat: users of premium Google Apps, e.g. Google Apps for Business, cannot make their projects open to the public, because of limitations imposed by Google.
You may know already that Kerika’s patented canvases are a great way to share your ideas and content, like drawing process flow diagrams, flowcharts, etc., and these canvases can also include content from your laptop or the Web.
For example, you can drag-and-drop a file from your desktop, and it will get added to your Kerika canvas, and stored and shared automatically with your team members using Box or Google (depending upon whether you are using Kerika+Box or Kerika+Google).
When you add Web content to a canvas, Kerika is pretty smart about figuring out what that URL is that you just provided.
So, for example, Kerika makes it really easy to add a Twitter feed: all you have to do is click on the “+Web Content” button on your canvas toolbar…
You can add a Twitter feed simply by using the user’s Twitter handle, e.g. “@kerika” would give you Kerika’s Twitter feed right on your canvas:
And that’s all it takes!
Here are some folks who have really embraced sticky notes and Kanban…
(With Cullen Hower from cloudPWR)
Let’s see if we can’t improve on this :-)
Between the hours of 9AM and 11AM PST, Google’s authentication service — which we used to sign in users of Kerika+Google — kept having problems that affected people at random.
It was a tough morning for us, dealing with the flood of “504 System Timeout” errors coming back from Google, and feeling helpless that we couldn’t provide the kind of high-quality user experience that is at the core of the Kerika brand.
The problems finally went away by themselves, but a total of 31 Kerika users were affected and we are reaching out to each of them individually to apologize for the inconvenience, and explain what happened.
This is one of those situations where Kerika cannot do anything to fix the problem: if you signed up as a Kerika+Google user, when you try to login to Kerika you are automatically redirected to Google’s authentication service, which then comes back to Kerika to give us your identity information.
Then, we use the identity information to log you into the correct Kerika account.
Normally, all this happens really fast: you click on the Sign In button at Kerika, Kerika redirects your browser to Google, Google responds immediately, and within a couple of seconds you are logged into Kerika.
It all happens so fast and smoothly, 99.999% of the time, that most people are completely unaware that their browser was even redirected to Google in the first place — it’s something you might notice only if you have a very slow WiFi connection, and you are paying close attention to your browser’s status bar.
But every once in a while, Google won’t respond when you get redirected there by Kerika. In that case we retry again several times, and then finally Kerika does a “timeout”: it gives up.
(This problem has happened before, and as software developers ourselves, we are, of course, very sympathetic to other software companies that experience occasional bugs and hiccups, but Google can be irksome in their lack of transparency.)
This happens so infrequently that we didn’t really have any special code in place to tell users why they were not able to login, but that’s going to change starting tomorrow: if Google’s servers are not responding fast enough, we will show a special page to the user explaining what’s happening, so they understand the situation better.